Overview
Last Updated: April 7, 2026
At Pure by Egrif, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may return products if:
- The item is damaged or defective
- The wrong product was delivered
- The item is unused and in original packaging
Return requests must be made within [7–14 days] of delivery.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or opened products
- Items damaged by misuse
- Clearance or sale items (if applicable)
3. Refund Process
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to your original payment method
4. Exchange Policy
We offer exchanges only for:
- Defective or damaged items
- Incorrect product deliveries
5. Shipping Costs
- Customers may be responsible for return shipping costs
- Shipping charges are non-refundable (unless the error is from our side)
6. Order Cancellation
Orders can be canceled within [12–24 hours] of placing the order. After this, cancellation may not be possible.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Then contact us for support
8. Need help?
For returns and refunds, contact us at: contact@egrif.online